Hapy Trade provides both sourcing and procurement services as well as physical products. 

Refunds are handled based on the type of purchase.

Services

Refund requests for sourcing, procurement, or consulting services are reviewed on a case-by-case basis.

Once sourcing work has begun, supplier negotiations have started, or products have been ordered on the customer’s behalf, service fees may be non-refundable.

Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to arrange a replacement, exchange, or refund where appropriate.

Products must be unused, in their original condition, and returned with all original packaging unless otherwise agreed.

Non-Refundable Items

The following are generally not eligible for refunds:

• Custom-made or personalized products

• Products manufactured according to customer specifications

• Items approved by the customer before production

• Products damaged through misuse or normal wear and tear

• Shipping costs, customs duties, taxes, and import fees (unless required by law)

Order Changes & Cancellations

Orders may only be cancelled before production, purchasing, or shipment has begun. Once an order has entered production or has been dispatched, cancellation may not be possible.

If you have any questions regarding returns or refunds, please contact us. 

We are committed to resolving issues fairly and professionally.